Directrix Concept Store believes in privacy protection in our website’s shopping experience (www.xgeneroyales.com). As we are customers of other sites as well, we truly appreciate and respect the importance of Internet privacy and data protection.
We do not store any of your personal details except from the one you have provided upon registration and subscription. We do not keep any of our customers banking details and certainly do not have the access to the bank account at any time.
Upon ordering and registering on our site, you may be asked to provide us with personal information – names, addresses, contact details and banking details (if suitable). We will not disclose this information to third parties other than those related to the deliveries of the products purchased from our website without your consent.
Customers may still visit our site anonymously.
Collection and Use of Personal Information
When you register as a user and make a purchase on www.xgeneroyales.com, we may use your personal details to send marketing/promotional offers via email from time to time. If you wish to discontinue to receive such communications from us, you may opt-out and unsubscribe to our newsletter. We may also pass your name and shipping details to other third parties for delivery purposes – eg : courier service or supplier.
Your information may also be used for the followings :
- To update you on the delivery of the products and customer support
- To provide relevant product information
- To improve and personalize the shopping experience on our website
- To gather data and run analysis over market research, efficacy of marketing strategies, and to develop reports and risk management.
Updating Your Personal Information
You can always update your personal information by accessing to your Men’s Formula account in this website at any time. Should you feel that your personal data is either inaccurate, misleading, or not up-to-date, you may contact us for assistance.
As we are practicing secure and doubt-free services, we may request for proof of identity as standard security procedures before revealing any information. This proof of identity will include email and password registered, therefore you may need to keep this information at all times. We would like to advise you not to apply any broswer memory function which may lead to personal breach of information.
We are always grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied – we want you to return to the site and to recommend us to your friends and family. If you have any questions or feedback about this statement, or if you would like us to stop processing your information, please do not hesitate to contact a member of the Men’s Formula team, who will be delighted to answer any questions you may have.
Payment and Purchases
This website uses third party payment gateway, which is:-
Billplz Payment Gateway – For FPX online transfer.
Paypal – For direct transfer between Paypal accounts, or from debit/credit cards.
Please take note that all the transactions held by using the above payment gateways are 100%, fully secure and encrypted.
After completing the transaction, you can surely issue us any return/refund process if there’s any dissatisfaction. You may read the policie here: Return & Refund Policy.