Thank you for visiting and shopping at Xgeneroyales.com. The following are the terms and
conditions that constitute our Shipping Policy.
Domestic Shipping Policy
Shipment processing time
All orders are processed within 2-3 business days. Orders are not shipped or delivered on
weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days, please
allow additional days in transit for delivery. If there will be a significant delay in shipment of your
order, we will contact you via email or SMS.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
For every purchase below RM70:-
West Malaysia —– RM7.00
East Malaysia ——RM14.00
For every RM70 worth of purchase & above:-
West Malaysia —– Free Postage
East Malaysia —— Free Postage
Shipment courier service
For domestic shipping, we’re using local courier service.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your
tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Xgeneroyales.com. is not responsible for any customs and taxes applied to your order. All
fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Xgeneroyales.com is not liable for any products damaged or lost during shipping. If you
received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We do ship internationally using DHL courier service.
Approximately will be arriving to your address in 10 to 20 working days